1. Information we collect

Information you give us. When you submit a trip request or contact form, we collect the details you provide, such as your name, email address, phone number, travel dates, destination, group size, children’s ages, budget range, preferences and anything you choose to tell us about your trip.

Information collected automatically. Like most websites, our hosting provider records basic technical information such as IP address, browser type and pages requested. If we use analytics tools, they may collect information about how you use the site, typically through cookies or similar technologies.

Please don’t send us payment card details or sensitive personal information through our forms.

2. How we use your information

• To respond to your inquiry and search for villas that suit your trip.
• To share relevant trip details with villa partners and suppliers so they can confirm availability, rates and suitability.
• To help arrange and manage a booking if you decide to go ahead.
• To keep in touch about your trip, and, where permitted, to send occasional updates you can opt out of at any time.
• To operate, secure and improve our website.

3. Who we share it with

We don’t sell your personal information. We share it only as needed to provide our service:

• Villa and travel partners, including villa suppliers, property managers and the travel-agency platform we work through, so they can check availability and process bookings.
• Service providers who help us run the business, such as website hosting and form handling (Netlify), email and, where used, analytics or customer-relationship tools.
• Authorities where required by law.

Some partners and providers are located in other countries, including outside your own. Where required, we take steps to ensure your information is protected when it’s transferred.

4. Cookies and analytics

We use only the cookies needed to run the site, plus analytics cookies if and when analytics tools are enabled. You can control cookies through your browser settings. Where the law requires consent for non-essential cookies, we’ll ask for it.

5. How long we keep it

We keep your information for as long as needed to help with your trip and any booking, and for a reasonable period afterwards to meet legal, accounting and business requirements. You can ask us to delete it sooner.

6. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent. You may also have the right to complain to a data protection authority.

To make a request, contact us by email at hello@ciaovilla.com.

7. Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your details safe.

8. Children

Our website is intended for adults planning travel. Where you tell us about children in your group, such as their ages, we use that only to find suitable villas.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact

If you have questions about this policy or your information, contact us by email at hello@ciaovilla.com.